At corewgg.com, we aim to ensure customer satisfaction with every purchase. If you are not fully satisfied with your order, you may request a return in accordance with the terms below.
1. Return Eligibility
Items may be returned within 30 days from the date of delivery.
To be eligible for a return, products must:
- Be unused and in their original condition
- Include all original tags and packaging
- Not show signs of wear, damage, or alteration
Returns that do not meet these conditions may not be accepted.
2. Non-Returnable Items
The following items are not eligible for return unless they are defective or incorrect:
- Final sale or clearance items
- Customized or personalized products
- Intimate apparel, swimwear, and undergarments
Please review product details carefully before placing your order.
3. Return Request Process
To request a return, please contact our customer support team at service@corewgg.com within the return period and provide your order number and reason for return.
Once your request is reviewed and approved, return instructions will be provided.
4. Refunds
After the returned item is received and inspected, we will notify you of the result.
If approved, the refund will be issued to the original payment method within 5–7 business days. Processing times may vary depending on your payment provider.
5. Exchanges
We do not offer direct exchanges at this time. If you wish to receive a different item, please return the original product and place a new order.
6. Damaged or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery at service@corewgg.com.
We will review the issue and provide a suitable solution.
7. Additional Notes
- Customers are responsible for ensuring that return items are securely packaged.
- We recommend retaining proof of return shipment until the process is completed.
If you have any questions regarding returns or refunds, please contact our support team.
Thank you for shopping at corewgg.com.